Amazon Company Profile

Advertising API Developer Support Engineer



Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Our business is growing fast, and is highly visible to senior leadership.Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Amazons Performance Advertising API team is seeking a Developer Support Engineer who will provide support to external customers as they build business-critical applications on Amazons Advertising API. You will represent Amazon Advertising as you manage and resolve technical inquiries from API developers that are requesting help using our services. You'll also work directly with Amazon Advertising API engineers to ensure that customer issues are resolved as expediently as possible. In addition, your responsibilities will include, but will not be limited to, the following:* Providing support directly to developers using Amazon Advertising API* Writing code samples, tutorials, and technical articles for the developer community* Working with customers to understand how they are using our services, and providing feedback to development teams* Collaborating with internal stakeholders to drive timely customer communication during critical events* Driving projects that improve support-related processes and our customer's developer support experience(, Qualifications* 2-3+ years of experience supporting Advertising APIs* Solid understanding of RESTful web services and architecture* Fundamentals on Unix/Linux operating systems* Programming / scripting (Java, Perl, Ruby, HTML, C#, and/or PHP)* Working knowledge of software used to develop in these languages* Experience developing or supporting sites using API and SDK integration* Degree in computer science, IST, IS, IT, or equivalent experience requiredPreferred Qualifications* Excellent oral and written communication skills* Strong customer focus* Ability to juggle many tasks and projects in a fast-moving environment* Self-starter who is excited about technology.* Experience working directly with customers.Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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