Senior Manager, Solution Design & Execution

Job Description

Job Description

RBC Investor & Treasury Services (RBC I&TS) is a specialist provider of asset services, custody, payments and treasury and market services for financial and other institutional investors worldwide, with over 4,700 employees in 16 countries across North America, Europe and Asia. We deliver services which safeguard client assets, underpinned by client-centric digital solutions which continue to be enhanced and evolved in line with our clients’ changing needs. Trusted with CAD 4.3 trillion in client assets under administration(1), RBC I&TS is a financially strong partner with among the highest credit ratings globally(2).

 

(1) RBC quarterly results released February 21, 2020

(2) Standard & Poor’s (AA-) and Moody’s (Aa2) legacy senior long-term debt ratings of Royal Bank of Canada as of February 21, 2020

 

What is the opportunity?

The Solution Design and Onboarding (SDO) team are key client facing contacts supporting clients from onboarding (first change), through to business growth, product extension and client off-boarding. Helping drive overall client satisfaction, interoperability and growth in profitability.The objective of this role is to translate requirements into executable solutions, working with partners in Product, Operations, Technology and directly with clients.  The role has an understanding of I&TS products and services, design and development principles, traditional and agile delivery, and both Product and Client level financial dynamics, ensuring solutions are designed to add commercial value.  

 

What will you do?

• Own, manage and execute a fast growing and complex portfolio of PCS projects,
• Manage as required onboarding/implementation for new operating models/products,  ongoing development and process improvement to meet client’s expectations (Strategic Clients in alignment with client profitability)
  • Defining and agreeing on detailed target operating model
  • Performing gap analysis / draft IRF and determining delivery timeline
  • Organizing and overseeing functional tests
  • Define, execute & handover Project Documents & Artefacts
  • Ensure proper operational readiness before any new implementation
  • Analyzing and writing Business Impact Scenarios, Client Business Requirements, Use/Test Case creation  
  • Support automation projects for the onboarding activities
• Support internal strategic/regulatory projects with liaising with stakeholders and rolling out efficient solutions, when required,
• Support T&O & Product teams
• Support Lab initiatives specific to assigned Region/Product
• Support PCS Client Operations
• Support Change & Onboarding colleagues
• Set the best delivery, documentation (internal and external), and execution standards that are of the highest professional and competitive standards

 

What do you need to succeed?

Must-have

• Highly organised, self-motivated and entrepreneurial leader with willingness to take initiative and drive to deliver outstanding client service in a timely manner
• BEc, BA or BSc in business, or other relevant degree / 5+ years’ experience in industry
• Experience managing a range of PCS projects/deliverables, PM/BA experience and/or qualifications
• Transversal business knowledge  with ability to thrive in a fast-paced, independent, high-pressure, corporate environment / Strong know how in technology and systems / Highly proficient in MS Office and business software
• Strong understanding of Compliance, Risk and Legal throughout Project/BAU execution
• Ability to absorb and analyse complex information and data, understand relevance, synthesize and summarise / Outstanding technical writing and verbal communications expertise

 

Nice-to-have

• Professional PM/Scrum/ BA/Agile qualifications from a recognised industry body
• Bilingual

 

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities      
• Opportunities to building close relationships with clients

 

Related Sectors:Accountancy / Finance , Banking , IT / ProgrammingRelated Locations:Luxembourg